Cancellation policy

Purchase Cancellation Policy – The Kava Shop

Last updated: August 2026

One-Off Orders

You may cancel a one-off order for a full refund within 24 hours of placing it. To cancel, email us at himextradingltd@gmail.com with your order number as soon as possible — we process orders quickly, so earlier requests are more likely to be caught before dispatch.

There is no cancellation fee. Once approved, refunds are processed back to your original payment method within 10 business days.

If your order has already been dispatched by the time we receive your cancellation request, it can no longer be cancelled — please refer to our Refund Policy for return options once you receive it.

Subscriptions

Our subscription plans (Drift, Sevusevu, and Jumbo) can be skipped, paused, or cancelled at any time with no penalty and no cancellation fee.

• To manage your subscription: Use the customer portal link in your subscription confirmation or renewal email, or email us at himextradingltd@gmail.com and we'll action it for you.
• Timing: Cancel or skip at least 24 hours before your next scheduled renewal to avoid being charged for that cycle. If a renewal has already processed, that order follows our standard One-Off Order cancellation terms above.
• Refunds on already-shipped subscription orders: Handled under our Refund Policy (unopened, sealed product only).

Cancelling a subscription does not affect any orders already placed and dispatched — it simply stops future renewals.

Questions?

If you're unsure whether your order or subscription can still be cancelled, email us at himextradingltd@gmail.com and we'll let you know right away.