Refund policy
Refund Policy – The Kava Shop
Last updated: June 2026
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Eligibility
To be eligible for a return, your item must be:
- Unopened and in its original sealed packaging
- In the same condition as when you received it
- Accompanied by your receipt or proof of purchase
Due to food safety regulations, we are unable to accept returns on any kava products that have been opened or partially used.
How to Start a Return
To request a return, contact us at himextradingltd@gmail.com within 14 days of receiving your order. If your return is approved, we'll send you a prepaid return shipping label along with instructions on how and where to send your package.
Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if an item is defective, damaged, or if you received the wrong product. We'll assess the situation and make it right as quickly as possible.
Non-Returnable Items
The following cannot be returned:
- Opened or partially used kava products
- Items not in their original packaging
- Sale items or gift cards
Exchanges
The fastest way to get a different product is to return your item (once approved) and place a new order separately.
Refunds
Once we've received and inspected your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to process the payment.
If more than 15 business days have passed since your return was approved, please contact us at himextradingltd@gmail.com.
Questions?
For any return or refund queries, email us at himextradingltd@gmail.com and we'll be happy to help.