Shipping policy

Shipping Policy – Kava Exchange

Last updated: June 2025


Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your confirmation email. You’ll receive another notification when your order has shipped.

Please allow additional time during peak periods or for large orders.


Shipping Rates & Estimates

Domestic (New Zealand):

  • Flat Rate: $7.50 NZD

  • Free Shipping: For all orders over $100 NZD

  • Delivery Time: 2–4 business days (rural areas may take longer)

Local Pickup (Christchurch only):

  • Available by arrangement. Select "Local Pickup" at checkout and we’ll contact you to schedule a time.

International Shipping (Coming Soon):
We are working toward expanding to Australia and the United States. For wholesale or special requests outside New Zealand, please email us at himextradingltd@gmail.com.


Packaging

All orders are packed in sealed, food-grade stand-up pouches to ensure freshness and hygiene. We aim to reduce plastic where possible.


Tracking Your Order

Once your order has shipped, you’ll receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking info to update.


Delays & Issues

We are not responsible for shipping delays caused by couriers, customs, or natural disruptions. However, we’re committed to helping you locate delayed parcels, please email us any time with concerns.


Shipping Restrictions

We do not ship to PO Boxes or Parcel Lockers.
We do not currently ship internationally due to customs restrictions around kava but are actively working on expanding.


Contact Us

If you have any shipping questions, please reach out to us at:
himextradingltd@gmail.com